5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have found is that almost all security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of ongoing excellent control procedures.
Safety guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, you can see whether they do their jobs by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it’s important to employ a system of verification and quality control to ensure that issues associated with the deficiency of doing these jobs do not begin to happen.
In this guide we will talk five (5) easy steps to enhancing your security guard service and attaining what you imagine as your ideal retail security London.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your condition is among those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security company and ask yourself does it seem decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another superb way to screen whether the guard is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation can tell you a good deal on what to expect from that shield and it gives you an opportunity to request another shield if you think that it is essential.
Evaluate Guard Training
Though most security guard companies have a very thorough orientation that introduces every shield to the company itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We call the orientation to the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your premises?
• Just how long is each officer educated?
• Just how long does the security firm double lender? (Double banking is the process of experiencing a seasoned guard working at the exact same time as the new guard.)
Determine the answer to every one of the questions and make sure that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to work at your premises.
Guard supervision is among the more important factors of good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to find themselves as less of a region of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the two methods of remote oversight that prove most effective are:
If your guards must make rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are in your premises. These monitoring systems permit the security guard company to track the log and time the action of the guards while they are making rounds to various areas in your premises. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a way of making sure that each guard is safe and alert. Using guards check-in regularly with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security as you aren’t there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be sure that the adviser is not really a security guard company. If so, your audit is guaranteed to develop issues with your current security guard company.